1. Introduction
Thank you for choosing to support Mel Bond Ministries through your purchases. Our mission has always been to deliver God’s message and enhance your spiritual journey. We ensure that every product we offer resonates with this purpose. If, however, you come across any issues with our media or books, kindly refer to our policy below.
2. Replacements
- If you receive a defective media item or book, please notify us immediately for assistance.
- All replacement requests must be made within 30 days of the purchase date.
- The King James Truth Version Bible is non-refundable if opened.
- To be eligible for a replacement, the item must be unused and in the same condition that you received it. It should also be in the original packaging.
- Once we have confirmed the defect, we will send you a replacement of the same product. If the specific product is out of stock, we will discuss potential alternatives or inform you about the waiting period.
3. Non-replaceable Items
- The King James Truth Version Bible is non-refundable if opened.
- Please note that some items might be marked as non-replaceable due to limited stock or other reasons. In such cases, we will not be able to offer replacements, even if they are defective.
4. Procedure to Request a Replacement
- To request a replacement, please send an email to melbondcontact@gmail.com with a clear description of the defect, a photo if possible, and your order details. This will help us expedite the replacement process.
- Our team will review the request and respond within 72 hours, providing guidance on the next steps.
5. Shipping Costs for Replacements
Shipping costs for sending back defective items will be at the customer’s cost. However, Mel Bond Ministries will cover the shipping cost for sending the replacement item to you.
6. No Returns or Refunds
Please be informed that we do not accept returns or provide refunds under any circumstances. Our policy strictly adheres to replacements for defective items.
7. Questions or Concerns
If you have any questions about our return and refund policy, please contact us:
By email: melbondcontact@gmail.com
By phone: 636-327-5632
We value your support and will do our best to ensure your satisfaction. Thank you for understanding and believing in the mission of Mel Bond Ministries.